Payment and Refund Policy

Last updated: August 2026

1. Plans

The subscription is provided on the terms described on the Pricing page. Current prices and plan contents are listed there and may change with prior notice.

2. Payment methods

Payment is processed through the payment provider YooKassa. Bank cards and other methods available on the payment page are supported. The subscription is not renewed automatically — you renew it manually before the end of the current period.

3. Trial period

There is no free trial period. The Free tier has daily message limits. Paid plans (Premium, Ultra) are billed immediately upon payment.

4. Cancelling a subscription

Cancel anytime in Settings / Manage subscription. Cancellation takes effect at the end of the already-paid period — access remains until the end of the period.

5. Refunds

If the service was not provided (unavailable due to the operator's fault, duplicate payment) — a full refund. Money is returned by the same payment method within 10 business days. To request a refund, write to support@ashahug.com with your email and payment date. A refund for an already-provided part of the service is made proportionally to the unused period.

6. Limitation of liability

The service is provided "as is"; compensation is limited to the amount actually paid for the period in which the issue arose.

7. Contacts

support@ashahug.com